Earth Traditions’ store policies

Orders:

If you have been to an event and have seen an item that we do not have on the website, please Contact Us by Email. If you’re feeling uneasy about buying on the Internet, see our guide:  HERE

Payments are accepted through PayPal and you can also use a personal debit or credit card as a guest of PayPal.  The server is secure and Earth Traditions cannot acquire or retain any credit/debit/bank information.  You can also send payment via personal check, cashier’s check or money order to:      Earth Traditions, P.O. Box 1419, Wendell, NC  27591 (see our Contact Us page).  If you live outside the U.S. and wish to place an order please Contact Us by Phone or Email.

North Carolina Residents will be charged a 6.75% sales tax rate.

Your order will be acknowledged within a few moments of your submission.  Your order will be submitted for processing at 8 a.m. (U.S. Eastern time)  the day following your purchase.  If you wish to cancel your order, please do so by then by contacting us by email.

Personal information such as Name, Address, Phone, and Email will be used for contact and purchasing only.  Earth Traditions will not share this personal information.  If you are on our Email list and no longer wish to receive our emails there is an opportunity to “unsubscribe” either at the beginning, or at the end (or both) of each email.

Shipping:

Items will be shipped USPS by either First Class or Priority Mail.  In most cases the shipment is insured and can  be tracked.  As soon as your payment has cleared, [most] purchases will be shipped within 1-3 business days.  If you require a different method of shipping, please Contact Us before placing your order.

Shipping charges are as follows:  up to $20 total purchase= $5; $20-$35= $7;  $35-$50= $9;  $50-$75= $10;  $75-$100= $12;  $100+= $15

If you have not received your order within 10 business days and have not been contacted by Earth Traditions, please Contact Us.

Refunds/Exchanges:

We want you to be completely satisfied with your purchase.  If an item does not meet your expectations, please contact us within 5 business days of receipt to request an exchange or refund.  If your purchase is damaged in transport, please report it immediately (email).  Also, please note that colors on computer monitors may vary, therefore, the actual color of the item you receive may vary slightly.  Most of our items are hand crafted and may also feature slight variations.

We cannot accept returns on items that have been damaged due to everyday use/wear.  There is also no refund on shipping and customers are responsible for any return shipping on purchased items.  NO REFUNDS AFTER 30 DAYS/EXCHANGES ONLY

If you have an item that needs to be a different size, length, or metal, please contact us for an exchange or custom order.

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Other Questions?  Want to talk to a person?

Call the Gem Gypsy:  919-210-5082

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